Return Request

Last Updated: 11-30-2023

1. 30-Day Money-Back Guarantee

1.1 Prestige Patio Co LTD is committed to customer satisfaction. We offer a 30-day money-back guarantee on all orders. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund.

2. Return Eligibility

2.1 To be eligible for a return, the item must be in the same condition as when you received it. Items must be unused, in their original packaging, and with all tags and accessories intact.

3. Damaged Items and Restocking Fee

3.1 If the returned item is damaged or not in its original condition, a restocking fee may be applied. The restocking fee will be determined based on the extent of the damage and will be deducted from the refund amount.

4. Unwanted Items/Change of Mind

4.1 For returns due to unwanted items or a change of mind, customers are responsible for return shipping costs. Prestige Patio Co LTD does not provide return shipping labels for these types of returns.

5. Return Process

5.1 To initiate a return, customers must submit a return request through our website. Please allow up to 48 hours for us to review and approve the return request.

5.2 Once the return request is approved, customers can send the product back to us. The return package must include the original packing slip or order confirmation.

6. Refund Processing Time

6.1 After we receive the returned item, please allow up to 48 hours for us to process the refund. The refund will be issued to the original method of payment.

7. Contact Information

7.1 If you have any questions or concerns regarding our Return Policy, please contact us.

8. Changes to the Return Policy

8.1 We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our website.

9. Consent

9.1 By making a purchase on our website, you acknowledge and agree to the terms of this Return Policy.