Shipping and Handling
Prestige Patio Co LTD - Shipping and Handling
Last Updated: 11-30-2023
1. Order Processing and Shipping Times
1.1 Prestige Patio Co LTD is committed to delivering your orders promptly. We generally process and ship orders within 24 hours during business days (Monday to Friday). Please note that we do not ship orders on weekends and holidays.
2. Shipping Costs
2.1 Shipping fees vary depending on the item and will be clearly listed under each product as a shipping cost before checkout. Some products may qualify for free shipping, and this will be indicated on the product page.
3. Free Shipping
3.1 We offer free shipping on select products. If your order qualifies for free shipping, it will be clearly stated during the checkout process.
4. Address Validation and Fraud Prevention
4.1 To ensure the security of your transactions and protect you from fraudulent activity, some orders may require address validation. We may verify the billing address provided by customers with the credit card issuer's bank. This verification process may lead to delays in order processing and shipping.
4.2 We encourage customers to provide a valid billing address that matches the records of their credit card issuer's bank. Additionally, to facilitate the verification process, please ensure that the phone number provided during checkout is accurate.
4.3 In cases where the provided phone number is incorrect or unreachable, we reserve the right to cancel the order. To avoid any delays or cancellations, please provide a valid and reachable phone number during the checkout process.
5. Shipping Providers
5.1 We use reputable shipping carriers to deliver your orders. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status and estimated delivery date.
6. International Shipping
6.1 Currently, Prestige Patio Co LTD primarily ships within the United States. For international shipping inquiries, please contact our customer service team
7. Order Tracking
7.1 Once your order is shipped, you can track its status using the provided tracking information. Visit the "Order Tracking" page on our website or use the tracking link provided in your confirmation email.
8. Contact Information
8.1 If you have any questions or concerns regarding our shipping and handling process, please contact us at [Your Contact Information].
9. Changes to Shipping Policy
9.1 We reserve the right to update this Shipping and Handling page at any time. Changes will be effective immediately upon posting on our website.
10.1 By placing an order with Prestige Patio Co LTD, you acknowledge and agree to the terms outlined in this Shipping and Handling page.